Frequently Asked Questions
Products & Authenticity
Are the medicines sold on BodyStop.in original?
Yes. All of it comes straight from the manufacturers or their authorised distributors. No grey market stock, no third-hand suppliers.
How do I check my product is genuine after it arrives?
Check the pack. Batch number, manufacturing date, expiry, MRP, the AYUSH license number. All of it is printed right there. Still doubtful? Call the manufacturer's customer care and read them the batch number. Takes a few minutes, and they'll confirm it.
Will I receive fresh stock?
We don't ship short-expiry products. Whatever leaves our warehouse has enough shelf life to finish a full course, usually a lot more than that.
I've read that Ras and Bhasma medicines contain metals. Are they safe?
Fair question. And it deserves a straight answer. Yes, Ras and Bhasma medicines contain metals and minerals. But nobody uses them raw. The material is purified, ground and heated over and over until what remains is a fine medicinal ash, nothing like the metal it started as. Now, about the scary news reports. Almost every one of those cases traces back to unlicensed, badly made or adulterated products, not to properly prepared medicines. Which is the whole reason we stock only AYUSH-licensed brands and buy through authorised channels. Your part is simple. Stick to the dose printed on the pack, and take these under a qualified doctor's guidance.
Your prices are lower than the printed MRP. Is discounted stock still genuine?
Yes, it's genuine. A discount doesn't mean old or fake stock. Because we buy directly, our margins leave room to pass some savings on to you. What reaches you is the same sealed pack, same batch number, that sells elsewhere at full MRP.
Why do gold medicines cost so much for just 10 tablets?
There's real gold in them. That's most of the answer. Swarna Yukt medicines carry processed gold, sometimes pearl and precious stones too. And they work in tiny doses, so those 10 small tablets can cover weeks of medicine. You're paying for what's inside, not the count.
The same medicine is sold by Baidyanath, Dhootapapeshwar and other brands. Are they all the same?
The formula is the same. These are classical medicines, and their compositions were fixed centuries ago, so every licensed maker is following the same recipe. Small differences can creep in through raw material sourcing and how each company manufactures. All the brands we stock are established, licensed makers. Go with your doctor's preference, or whichever has worked for you before.
The packaging looks different from my last purchase. Should I worry?
Usually nothing to worry about. Companies change labels, boxes, even pack sizes now and then. Three things should always check out though. The manufacturer's name, the AYUSH license number, and a valid batch number. If those match, you're fine. If something still feels off, WhatsApp us a photo and we'll verify it.
Are all your medicines vegetarian?
Most are. Not all. A few classical formulations use ingredients of animal origin like pearl, coral, conch shell or musk. The composition is printed on every pack and listed on our product pages, so do read the ingredients first if this matters to you.
Ordering & Prescriptions
Do I need a prescription to buy Ayurvedic medicines?
No prescription is needed for classical Ayurvedic medicines. Though preparations like Ras and Bhasma work in very small doses, and they're best taken with a qualified Ayurvedic doctor guiding you.
Can you suggest a medicine for my health problem?
We can't. We're a store, not a clinic, and giving medical advice over chat would be wrong. What we can do is point you to our Concerns section, where medicines sit grouped by health area. For what suits your body and your condition, that's a question for a qualified practitioner.
Can I place an order on WhatsApp or phone?
Yes. Message or call +91 9694-939-939 and our team will help you place it.
Do you provide GST invoices? Can clinics or shops order in bulk?
Both. A GST invoice comes on request. And if you run a clinic, pharmacy or shop and need quantity, message us on the same number. We'll work out pricing and dispatch for you.
Shipping & Delivery
What are the delivery charges?
Free above Rs. 599. Below that, a flat Rs. 80.
How soon will my order be shipped?
Within 1 to 2 business days, every order. You get a tracking link once it ships, and delivery generally takes 3 to 7 days.
Do you deliver all over India? What about outside India?
We ship across India. Metros get orders quicker, remote pin codes take a little longer. Outside India, not yet. International shipping isn't available as of now.
How do I track my order?
A tracking link reaches you as soon as your order is dispatched. Or WhatsApp us your order number on +91 9694-939-939 and we'll share the latest status.
Payments
What payment methods do you accept?
UPI, debit and credit cards, net banking. Cash on Delivery too.
Is there any extra charge for Cash on Delivery?
Everything about our COD service, including any conditions that apply, is on the Cash on Delivery Policy page. If your pin code is eligible, the option shows up on its own at checkout.
Cancellations, Returns & Refunds
Can I return a medicine after delivery?
No. Items on BodyStop.in are non-returnable. Once a medicine leaves our warehouse it can't be resold, for safety and hygiene reasons you can guess. So check the product name, pack size and quantity carefully before ordering. Unsure about something? Ask us on WhatsApp first. We'd honestly rather answer ten questions than have you order the wrong thing.
What if I receive a damaged or wrong product?
That one's on us. Contact us within 48 hours of delivery with photos of the pack, an unboxing video helps a lot, and we'll arrange a replacement. The full process sits on our Refund Policy page.
Can I cancel my order?
Only before it ships. And since we dispatch in 1 to 2 business days, that window is small. Send your order number on WhatsApp as fast as you can. If it hasn't left the warehouse, we'll cancel it.
Usage & Safety
Do Ayurvedic medicines have side effects?
Taken in the correct dose, classical medicines are generally well tolerated. Trouble usually starts with wrong doses or self-medication. If you're pregnant, breastfeeding, giving it to a child, or dealing with a kidney, liver or any long-standing condition, talk to a doctor before starting anything new.
Can I take Ayurvedic medicine along with my regular allopathic medicine?
Plenty of people do. But tell your doctor everything you're taking, always. Keep a 30 to 60 minute gap between the two as a general practice. And never stop a prescribed medicine on your own.
How should I store Ayurvedic medicines at home?
Cool, dry, away from sunlight. And out of children's reach. Indian summers and monsoon humidity are the real enemies here, so keep tablet containers shut tight and skip the kitchen and bathroom shelves where heat and moisture collect. Liquids like Asavas and syrups should be capped tightly after every use.
Why do labels say to take the medicine with honey, milk or ginger juice?
That carrier has a name, anupan, and it isn't a garnish. It helps the medicine dissolve, carries it into the body, and in some cases steers where it acts. Honey for some conditions. Warm milk for others. Ginger juice for something else again. Whatever the label or your doctor specifies, follow it, because the carrier is counted as part of the treatment.
Do Asava and Arishta preparations contain alcohol?
A small amount, yes. Self-generated, though. These liquid medicines are made by natural fermentation, and the mild alcohol that forms during it is what extracts and preserves the herbs. Part of the classical method, not something added. The quantity per dose is small. But if you avoid alcohol completely, for personal or medical reasons, ask your doctor about a tablet or powder alternative.
How long before an Ayurvedic medicine shows results?
Slower than a painkiller. That's by design. These medicines go after the root of the problem, so most need a few weeks of regular use before you notice a clear change, and chronic conditions can need a longer course. Take it consistently, at the right time, with the right anupan. Then judge it.
Can I take two or three Ayurvedic medicines together?
Only if a doctor has combined them for you. These are potent medicines, and mixing them on your own, or off internet reading, isn't wise. A practitioner also decides the order and timing, since some medicines shouldn't be taken in the same hour.